Fagan Door Corp. Customer Service Policy
Fagan Door Corp. is committed to providing its customers with quality products and workmanship. In the event that any trouble with an installation or a product arises, Fagan Door Corp. will resolve the issue in a timely manner.
Fagan Door is fully insured with both General Liability Insurance and Worker’s Compensation Insurance.
Any quote may be withdrawn by Fagan Door Corp. at any time for any reason.
Should it become necessary to place your account for collection, the customer who authorized the quote shall be responsible for all costs of collection, including but not limited to reasonable attorney fees involved in the collection of any outstanding amounts.
The following are guidelines by which Fagan Door Corp. serves its customers:
Service work and replacement parts are guaranteed for twelve months for residential service and 90-days for commercial service.
If within the warranty period the SAME problem arises due to normal use, we will attempt to correct the problem with no additional labor charges to the customer. The customer shall be responsible for any additional parts that may be needed to correct the problem. If the issue cannot be corrected after several attempts, the monies spent on the repair(s) will be credited toward the purchase of a new installed product. No refunds are given for service work.
Garage Door Installations
Garage door installations will be performed in the most efficient manner possible and according to industry standard practices as governed by the IDA. It is the customer’s responsibility to make sure that the driveway is clear of vehicles, snow and ice to allow our installation truck to back up to the garage. It is also the responsibility of the customer to make sure that the garage is clear of vehicles and/or materials that will hinder the installation. The installer requires a working space equal to the space underneath the door when it is in the open position. When a customer pays Fagan Door Corp. for disposal of the existing door, it is Fagan Door Corp.’s responsibility to discard any materials that were remaining as a result of the installation.
No carpentry work, electrical wiring, lumber or painting is included unless specifically indicated at the time of sale.
We are not responsible for any damage that may be incurred to any electrical wiring, plumbing, or other such items that have been previously installed under sheetrock or plaster that is not visible to our technicians.
Garage Door Opener Installation
It is the responsibility of the customer to provide a grounded outlet in the correct location for the garage opener installation.
Manufacturer or labor warranty will not apply for any units that are plugged into an extension cord or plug adapter.
Manufacturer warranty does not cover electrical disturbances such as power surges and/or lightning strikes. Photocell misalignment is not covered under Fagan Door Corp.’s labor warranty. Garage door openers that do not meet current UL-325 standards will not be reconnected to the new door.
Please refer to the manufacturer warranty for the specific model that you have purchased. Fagan Door Corp. provides a one year labor warranty on the installation of any garage door and/or garage door opener, unless specifically stated otherwise at the time of sale. Warranty period begins on the date of installation. We do not warranty any garage door opener that is reconnected to the new door.
Any conditions that exist prior to the installation of the new door will remain after the new installation, such as but not limited to the following:
If the floor is broken, out of level or sloped, the new door will not seal tightly to the floor. If there is a drainage issue, a new door will not stop water from coming under the bottom of the door.
During windy rain/snow storms, water may come through underneath the door even if the floor is level.
If the garage door opening and/or floor are out of level, out of square, or out of plumb, the garage door may appear crooked in the opening. The door must be installed level, and cannot be set to the existing opening/floor.
Arched or 45 angle corners on the garage door opening can damage the bottom rubber, perimeter weather strip, and can also rub the paint off of the face of the garage door.
Any deposit given for an order will be surrendered by the customer if the order is cancelled. If the order was cancelled prior to installation, the money will remain on your account as a store credit which can be used toward the purchase of any product or service. If you have ordered through the Wells Fargo Home Projects program, your Home Projects account will be charged 25% of the order total.
Manufacturer lead times are approximate and are subject to change based on availability from the manufacturer and current supply chain interruptions. No refunds or discounts will be given for products that have been delayed.